When looking at digital transformation inside enterprise, it is going to redefine employees experience at work. No longer limited by time and space, digital changes the foundation and engrained assumptions in terms of how work gets done:
- Talents can work anytime and anywhere in a personalised way. Space is no longer a constraint. Clock-in-clock-out is no longer the only way to demonstrate productivity. What if physical and digital space can extend, compliment and blend together?
- Talents can choose to get work done on personal or work devices and set preferences tailored made to individual needs. One-size-fit-all device and business application based on conformity to the lowest common denominator is no longer the only option. What if each talent can define his/her user experience at work?
- Talents can build relationship, connect, communicate and share ideas and knowledge across boundaries quickly and easily. The hierarchical management, top-down communication, silos team working is no longer the only management model. What if work can be organised around a peer-to-peer networked model?
Despite the opportunities on offer, change is hard. Redefine the rule of the game means people who manage the status quo, and the associated policies, processes, tools, incentive schemes to support the status quo are feeling the ground is shifting, resulting in unease and resistance to change. The journey is not easy, and when getting it right, the outcome is impactful and transformational.